TERMS AND CONDITIONS

Last Updated: February 2026

1. ACCEPTANCE OF TERMS

By accessing and using this website, mobile application, and services operated by OMNI ECOM LIMITED ("Company," "we," "us," "our"), you agree to be bound by these Terms and Conditions ("Agreement"). If you do not agree to these terms, please do not use our services.

Company Name: OMNI ECOM LIMITED

Registration Number: 77814991

Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG

Contact Email: info@betalingsportaal.nl

Website: [Your website domain]

2. DEFINITIONS

• "Services" - All products, services, content, features, and functionality offered through our website and applications

• "User," "Customer," "You" - Any individual or entity accessing or using our services

• "Content" - All text, images, videos, graphics, music, software, and other materials available on our platform

• "Personal Data" - Any information relating to an identified or identifiable natural person

• "Order" - A purchase request for products through our platform

• "Products" - Physical or digital goods offered for sale through our services

3. ELIGIBILITY

3.1 Age Requirements

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our services and place orders. By using our services, you represent and warrant that you meet these age requirements.

3.2 Legal Capacity

You warrant that:

• You have the legal capacity to enter into binding contracts

• You are not a person barred from using our services under applicable law

• All information you provide is accurate and truthful

• You are not prohibited from purchasing in your jurisdiction

3.3 Account Responsibility

If you create an account:

• You are responsible for maintaining the confidentiality of your username and password

• You are responsible for all activities that occur under your account

• You agree to notify us immediately of any unauthorized use

• You are responsible for all charges incurred under your account

4. PRODUCT INFORMATION & AVAILABILITY

4.1 Accuracy of Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that:

• All product information is accurate, complete, or error-free

• Product images exactly match the physical product

• Product availability is real-time (inventory may change)

• Prices remain constant or are guaranteed

4.2 Product Descriptions

Product descriptions are provided "as-is" for informational purposes. We reserve the right to:

• Modify product descriptions at any time

• Correct errors or inaccuracies

• Discontinue products without notice

• Limit quantities

4.3 Pricing & Availability

• All prices are in EUR and subject to change without notice

• Prices are valid only at the time of purchase

• We reserve the right to refuse or cancel any order

• Product availability is subject to supplier limitations

• Promotional pricing is valid only during specified periods

4.4 Out of Stock Items

If an item becomes out of stock after you place an order:

• We will notify you immediately

• You may choose to:
  

  • Wait for restock (we will ship when available)

  • Receive a substitute product of equal or greater value

  • Receive a full refund

• If you don't respond within 7 days, we will issue a refund

5. ORDERING & PURCHASE

5.1 Order Placement

When you place an order:

1. You provide accurate, complete information

2. You agree to pay the total amount shown (including taxes and shipping)

3. You review and accept the order summary

4. Your order is a binding offer to purchase

5.2 Order Confirmation

After successful payment, you will receive:

• Order confirmation email with order number

• Itemized list of products

• Shipping address and estimated delivery date

• Invoice/receipt for tax purposes

5.3 Right to Refuse Orders

We reserve the right to refuse or cancel any order for any reason, including:

• Suspected fraud or unauthorized use

• Inaccurate product information discovered after order placement

• Technical errors in pricing or availability

• Violation of our Terms and Conditions

• Security concerns

If we refuse an order, we will refund all amounts paid within 5-7 business days.

6. PAYMENT

6.1 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express)

• Digital Wallets (Apple Pay, Google Pay)

• Bank Transfers

• Other methods as displayed at checkout

6.2 Payment Processing

• Payments are processed securely through Airwallex

• Your payment information is encrypted and protected

• You authorize us to charge your payment method for the full order amount

• Payments are processed immediately upon order confirmation

6.3 Payment Security

• We use industry-standard SSL encryption for payment processing

• Your credit card information is not stored on our servers

• Payment processing complies with PCI-DSS standards

• We are not liable for payment processor errors (contact your bank)

6.4 Currency & Exchange Rates

• All prices are displayed in EUR

• If paying from a non-EUR account, your bank may apply currency conversion fees

• We are not responsible for currency conversion rates or fees

• Exchange rates are determined by your financial institution

6.5 Failed Payments

If payment fails:

• Your order will not be processed

• We will notify you of the failure

• You may retry payment or contact your payment provider

• We are not liable for failed payment attempts

7. TAXES & DUTIES

7.1 Sales Tax/VAT

• All prices include applicable VAT/Sales Tax for your jurisdiction

• VAT is calculated and applied at checkout based on delivery address

• You will see the final price including tax before confirming purchase

• We are responsible for collecting and remitting VAT

7.2 Import Duties & Taxes (International Orders)

For international orders:

• You are responsible for any import duties, customs taxes, or tariffs

• These fees are not included in the order total

• You must pay customs fees before taking delivery

• We are not liable for customs-related charges or delays

7.3 Tax Documentation

• We provide invoices/receipts for all orders

• You can access your tax documents in your account

• We comply with all tax reporting requirements

8. SHIPPING & DELIVERY

8.1 Shipping Terms

Please refer to our Shipping Policy for complete details on:

• Shipping methods and timeframes

• Shipping costs and free shipping thresholds

• Tracking and delivery procedures

• International shipping and customs

• Lost, damaged, or delayed package procedures

8.2 Risk of Loss

Risk of loss transfers to you upon delivery to the carrier. We are not liable for:

• Damage during transit

• Loss of packages

• Carrier delays or failures

• Weather-related delays

• Customs-related issues

8.3 Delivery Address

You are responsible for providing an accurate delivery address. We are not liable for:

• Packages delivered to an incorrect address you provided

• Packages undeliverable due to inaccurate addresses

• Packages refused at delivery

• Additional costs to redirect or re-ship packages

9. RETURNS & REFUNDS

9.1 Return Policy Overview

Please refer to our Return Policy for complete details on:

• Return eligibility and timeframes

• Return procedures and authorization

• Refund amounts and processing times

• Return shipping costs

• Non-returnable items

9.2 Right of Withdrawal (EU Customers)

If you are located in the EU, you have the right to withdraw from your purchase within 14 days of receipt without providing a reason, under EU Consumer Rights regulations. This applies to:

• Unopened products in original packaging

• Products not used or damaged by you

• Products not customized or made to order

To exercise this right:

1. Contact us at info@betalingsportaal.nl within 14 days

2. Return the product in original condition

3. We will refund the purchase price (but not original shipping)

4. You are responsible for return shipping costs

10. PRODUCT WARRANTIES

10.1 Limited Warranty

We warrant that products:

• Are free from defects in materials and workmanship under normal use

• Will conform to product descriptions at the time of purchase

• Have not been damaged during our handling or shipping

10.2 Warranty Duration

• All products come with a minimum 30-day manufacturer's warranty

• Some products may have extended warranties (details provided separately)

• Warranty coverage begins on the date of delivery

10.3 Warranty Exclusions

Warranties do not cover:

• Damage from misuse, neglect, or abuse

• Normal wear and tear

• Unauthorized repairs or modifications

• Damage from accidents or natural disasters

• Products used outside intended purpose

• Customized or made-to-order products

10.4 Warranty Claims

To claim warranty coverage:

1. Contact us at info@betalingsportaal.nl with proof of purchase

2. Describe the defect or issue

3. Provide photos if applicable

4. We will assess and determine appropriate remedy (repair, replacement, or refund)

5. For valid claims, we cover repair/replacement costs and return shipping

11. LIMITATIONS OF LIABILITY

11.1 Limitation of Damages

TO THE FULLEST EXTENT PERMITTED BY LAW, OMNI ECOM LIMITED SHALL NOT BE LIABLE FOR:

• Indirect Damages: Lost profits, lost data, lost revenue, lost opportunities, diminished goodwill

• Consequential Damages: Damages resulting from loss of use, business interruption, or other indirect losses

• Incidental Damages: Costs of substitute goods or services

• Punitive Damages: Any punitive or exemplary damages

This limitation applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.

11.2 Liability Cap

OUR MAXIMUM TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID FOR YOUR ORDER IN THE PRECEDING 12 MONTHS.

11.3 Essential Terms

These limitations do not apply to:

• Death or personal injury caused by our negligence

• Fraud or fraudulent misrepresentation

• Breach of consumer protection laws

• Other liabilities that cannot be limited by law

12. INTELLECTUAL PROPERTY RIGHTS

12.1 Our Intellectual Property

All content on our website and services, including:

• Text, images, graphics, logos, videos

• Software, code, and design

• Product descriptions and specifications

• Trademarks and trade names

• Compilation of content and data

...are the exclusive property of OMNI ECOM LIMITED or our licensors and are protected by intellectual property laws.

12.2 Your License

We grant you a limited, non-exclusive, non-transferable license to:

• View and download content for personal, non-commercial use

• Print content for your personal records

• Share links to our website

You may not:

• Copy, modify, or distribute our content

• Use content for commercial purposes

• Remove copyright notices or proprietary markings

• Create derivative works from our content

• Use our content without permission

12.3 User-Generated Content

If you submit content (reviews, photos, testimonials):

• You retain ownership of your content

• You grant us a worldwide, perpetual, royalty-free license to use, display, and modify your content

• You warrant your content does not violate third-party rights

• You are responsible for your content and any consequences

13. USER CONDUCT & PROHIBITED ACTIVITIES

You agree not to:

13.1 Illegal Activities

• Violate any applicable laws, regulations, or ordinances

• Engage in fraud, deception, or misleading conduct

• Facilitate or encourage illegal activities

• Harass, abuse, or threaten other users or staff

13.2 System Abuse

• Attempt to gain unauthorized access to our systems

• Introduce viruses, malware, or harmful code

• Disrupt website functionality or services

• Perform automated scraping or data mining

• Use bots or automated tools without permission

• Overload servers or networks

13.3 Intellectual Property Violations

• Infringe on copyrights, trademarks, or patents

• Use content without permission

• Create counterfeit products

• Resell products without authorization

13.4 Prohibited Content

• Post obscene, defamatory, or discriminatory content

• Harass or bully other users

• Share private information without consent

• Engage in spam or unsolicited advertising

• Post misleading or false information

13.5 Resale & Commercial Use

• Resell products obtained through our platform

• Use our services for commercial purposes without authorization

• Purchase products for resale at inflated prices

• Violate authorized distributor agreements

14. ACCOUNT SUSPENSION & TERMINATION

14.1 Right to Suspend

We may immediately suspend or terminate your account if:

• We detect fraudulent activity or unauthorized access

• You violate these Terms and Conditions

• You engage in prohibited activities

• We receive legal requests or court orders

• Your account is inactive for extended periods

• You breach payment terms

14.2 Suspension Notice

When possible, we will provide notice before suspension. However, we may suspend immediately without notice for:

• Fraud or security threats

• Illegal activities

• Serious policy violations

14.3 Account Termination

Upon termination:

• Your account access is immediately revoked

• You remain liable for outstanding charges

• All licenses and rights are terminated

• We may delete your account data after a reasonable period

14.4 Appeal Process

If your account is suspended or terminated, you may:

1. Contact us at info@betalingsportaal.nl within 30 days

2. Provide explanation and evidence

3. We will review and respond within 14 days

4. We reserve the right to uphold or reverse the decision

15. DISCLAIMER OF WARRANTIES

15.1 "As-Is" Basis

OUR SERVICES AND PRODUCTS ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

15.2 Disclaimers

We specifically disclaim:

• Merchantability: Products are fit for general purposes, not specific use

• Fitness for Purpose: Products meet your specific requirements or needs

• Non-Infringement: Products do not infringe third-party rights

• Accuracy: All information is accurate, complete, or error-free

• Reliability: Website availability or uninterrupted service

• Security: Complete protection against unauthorized access

15.3 Third-Party Content

We are not liable for:

• Third-party products or services linked from our website

• Content from third-party sellers or manufacturers

• Third-party payment processing (Airwallex)

• Third-party shipping carriers

• Third-party reviews or user-generated content

16. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless OMNI ECOM LIMITED and its officers, directors, employees, agents, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our services

• Your violation of these Terms and Conditions

• Your violation of applicable laws

• Your infringement of third-party rights

• Your products or conduct

• User-generated content you submit

• Any disputes between you and other users

This obligation applies even if we have been advised of the possibility of such claims.

17. GOVERNING LAW & JURISDICTION

17.1 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles.

17.2 Jurisdiction & Venue

Both parties agree to submit to the exclusive jurisdiction of the courts of Hong Kong for any disputes arising from these terms or your use of our services. You waive any objection to venue and any claim of inconvenient forum.

17.3 EU Consumer Law

Notwithstanding the above, if you are a consumer in the EU, you may also bring claims in your home country courts under applicable EU consumer protection laws.

18. DISPUTE RESOLUTION

18.1 Informal Resolution

Before pursuing formal legal action, we encourage you to:

1. Contact us at info@betalingsportaal.nl with details of the dispute

2. Provide documentation and evidence

3. Give us 30 days to investigate and respond

4. Work cooperatively toward resolution

18.2 Formal Complaint Process

If informal resolution fails:

1. Submit a formal written complaint within 60 days

2. Include all relevant documentation

3. Specify the remedy you seek

4. We will respond within 14 days with our decision

18.3 Escalation

If you remain unsatisfied:

• EU consumers may contact your national ombudsman or alternative dispute resolution body

• You may pursue legal action in competent courts

• You may contact regulatory authorities in your jurisdiction

19. MODIFICATIONS TO TERMS

19.1 Right to Modify

We reserve the right to modify these Terms and Conditions at any time. We will:

• Post updated terms on our website

• Update the "Last Updated" date

• Notify you via email of material changes

19.2 Acceptance of Changes

Your continued use of our services following notice of modifications constitutes your acceptance of the updated terms. If you do not agree, you must stop using our services.

19.3 Material Changes

If we make material changes, we will:

• Provide prominent notice

• Allow a reasonable period to review (minimum 30 days)

• Require explicit consent for new terms if you continue purchasing

20. SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

• That provision will be modified to the minimum extent necessary to make it valid

• Alternatively, that provision will be severed

• All other provisions remain in full force and effect

• The intent and economic effect of these terms are preserved

21. WAIVER

Our failure to enforce any provision of these Terms and Conditions does not constitute a waiver of that provision or any other provision. No waiver is effective unless in writing and signed by authorized representatives of both parties.

22. ENTIRE AGREEMENT

These Terms and Conditions, together with our:

• Privacy Policy

• Shipping Policy

• Return Policy

• Cookie Policy

• Any other policies published on our website

...constitute the entire agreement between you and OMNI ECOM LIMITED regarding your use of our services and supersede all prior negotiations, understandings, and agreements.

23. THIRD-PARTY BENEFICIARIES

These Terms and Conditions are intended solely for the benefit of you and OMNI ECOM LIMITED. No third party has any rights or obligations under these terms.

24. CONTACT INFORMATION

For questions, concerns, or disputes regarding these Terms and Conditions:

Email: info@betalingsportaal.nl

Mailing Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG

Response Time: We respond to inquiries within 24-48 business hours

For EU disputes, you may also contact:

• Your national consumer protection authority

• European Commission Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr

25. ADDITIONAL TERMS

25.1 Mobile App Terms

If you access our services via a mobile application:

• You comply with the app store's terms of service

• We may update or discontinue the app at any time

• You are responsible for maintaining compatible devices and OS versions

• We are not liable for app store issues or device problems

25.2 Promotional Offers

• Promotional codes and discounts are non-transferable

• Discounts are valid only during specified periods

• One discount per order unless otherwise stated

• Expired promotions cannot be applied retroactively

• We reserve the right to void fraudulent or abused promotions

25.3 Feedback & Suggestions

Any feedback, suggestions, or ideas you provide become our property. We may use them without compensation or acknowledgment.

END OF TERMS AND CONDITIONS