PRIVACY POLICY

Last Updated: February 2026

1. INTRODUCTION

OMNI ECOM LIMITED ("Company," "we," "us," "our") is committed to protecting your privacy and ensuring you have a positive experience on our website and services. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal data when you visit our website, use our services, make purchases, or interact with us in any other way.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. COMPANY INFORMATION

Company Name: OMNI ECOM LIMITED

Registration Number: 77814991

Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG

Data Protection Officer Contact: info@betalingsportaal.nl

3. INFORMATION WE COLLECT

3.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

• Account Registration Data: Name, email address, password, phone number, delivery address

• Payment Information: Credit card details, billing address (processed securely through our payment processor Airwallex)

• Order Information: Products purchased, order history, delivery preferences

• Communication Data: Emails, messages, customer support inquiries, feedback, reviews

• Profile Information: Preferences, interests, profile pictures (if applicable)

• Survey & Feedback: Responses to surveys, questionnaires, or feedback forms

3.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, device type, operating system, mobile network information

• Usage Data: Pages visited, time spent on pages, links clicked, search queries, referring URL, date and time of access

• Location Data: General geographic location based on IP address (not precise GPS location)

• Cookies & Tracking Technologies: Information stored through cookies, pixels, web beacons, and similar tracking technologies

3.3 Information from Third Parties

We may receive information about you from:

• Payment Processors: Transaction data from Airwallex

• Marketing Partners: Analytics and advertising data

• Social Media: If you connect your social media account to our services

• Public Sources: Publicly available information for verification purposes

4. LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds under GDPR:

• Contractual Necessity: To fulfill orders, process payments, and provide services you've requested

• Legitimate Interests: To improve our services, prevent fraud, conduct business operations, and marketing purposes

• Legal Obligation: To comply with applicable laws and regulations

• Consent: Where you have explicitly consented to specific processing activities

• Performance of Public Tasks: Where necessary for our legal obligations

5. HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

5.1 Service Delivery

• Processing and fulfilling your orders

• Processing payments and refunds

• Providing customer support and responding to inquiries

• Managing your account and preferences

• Sending order confirmations and shipping updates

5.2 Marketing & Communications

• Sending promotional emails, newsletters, and marketing communications (with your consent)

• Personalizing content and product recommendations

• Conducting marketing campaigns and analyzing campaign performance

• Advertising our products and services

5.3 Business Operations

• Analyzing trends and usage patterns to improve our services

• Conducting quality assurance and testing

• Detecting, preventing, and addressing fraud and security issues

• Complying with legal and regulatory obligations

• Protecting our legal rights and preventing misuse of our services

5.4 Analytics & Optimization

• Measuring website performance and user behavior

• Improving user experience and website functionality

• Conducting A/B testing and analytics

• Creating aggregated, anonymized statistical data

6. COOKIES & TRACKING TECHNOLOGIES

6.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze site usage. We also use pixels, web beacons, and similar technologies to track user behavior.

6.2 Types of Cookies We Use

Essential/Necessary Cookies:

• Session management and authentication

• Security and fraud prevention

• Required for website functionality

Performance & Analytics Cookies:

• Google Analytics

• Hotjar (heatmaps and user session recordings)

• Tools to understand how you use our website

Marketing & Advertising Cookies:

• Facebook Pixel

• Google Ads

• Retargeting and conversion tracking

• Third-party advertising networks

Preference Cookies:

• Remember your language and display preferences

• Remember your login information

6.3 Managing Cookies

You can control cookie settings through your browser:

• Most browsers allow you to refuse cookies or alert you when cookies are being sent

• You can delete cookies from your device at any time

• Note: Disabling essential cookies may affect website functionality

For more information, visit: www.allaboutcookies.org

7. DATA SHARING & DISCLOSURE

7.1 Third-Party Service Providers

We share your personal data with trusted third parties who assist us:

• Payment Processors: Airwallex (for secure payment processing)

• Shipping Partners: Courier services for order delivery

• Email Service Providers: For sending communications

• Analytics Providers: Google Analytics, Hotjar

• Marketing Partners: Social media platforms, advertising networks

• Customer Support Tools: Help desk and communication platforms

7.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations, court orders, or government requests

• Protect our legal rights and prevent misuse

• Enforce our terms and conditions

• Protect the safety and rights of our users and the public

7.3 Business Transfers

If OMNI ECOM LIMITED is involved in a merger, acquisition, bankruptcy, or asset sale, your personal data may be transferred as part of that transaction. We will provide notice before your data becomes subject to a different privacy policy.

7.4 Aggregated Data

We may share aggregated, anonymized data that cannot identify you personally with third parties for marketing, analytics, and other purposes.

8. DATA RETENTION

8.1 Retention Periods

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected:

• Account Information: For the duration of your account and 3 years after account closure for legal compliance

• Payment Data: For transaction records (minimum 7 years for tax/legal purposes)

• Marketing Communications: Until you unsubscribe or withdraw consent

• Customer Support Records: For 2 years after the last interaction

• Cookies & Tracking Data: Based on cookie type (typically 1-2 years maximum)

• Log Files: Typically 90 days

8.2 Deletion Requests

You can request deletion of your data at any time, subject to legal obligations. We will comply with your request unless we have a legal basis to retain the data.

9. YOUR PRIVACY RIGHTS

9.1 GDPR Rights (EU Residents)

If you are located in the European Union, you have the following rights:

Right of Access: You can request a copy of your personal data and information about how it's being processed

Right to Correction: You can request correction of inaccurate or incomplete data

Right to Erasure ("Right to be Forgotten"): You can request deletion of your data, subject to certain exceptions

Right to Restrict Processing: You can request that we limit how we use your data

Right to Data Portability: You can request your data in a portable format to transfer to another service

Right to Object: You can object to our processing of your data for marketing, profiling, or legitimate interests

Right to Withdraw Consent: You can withdraw consent for any processing where we rely on your consent

Right to Lodge a Complaint: You have the right to file a complaint with your local data protection authority

9.2 How to Exercise Your Rights

To exercise any of these rights, please contact us at:
Email: info@betalingsportaal.nl
Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG

We will respond to your request within 30 days (or as required by law).

10. INTERNATIONAL DATA TRANSFERS

10.1 Data Transfers Outside the EU

OMNI ECOM LIMITED is located in Hong Kong. If you are in the EU, your data may be transferred to and processed in jurisdictions outside the EU/EEA. These jurisdictions may not have the same data protection laws as the EU.

10.2 Safeguards

When we transfer data internationally, we implement appropriate safeguards:

• Standard Contractual Clauses (SCCs)

• Data Processing Agreements

• Adequate privacy and security measures

By using our services, you consent to the transfer of your data as described in this policy.

11. CHILDREN'S PRIVACY

Our services are not directed to children under 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal data from children under 13. If we become aware that a child has provided us with personal data, we will take steps to delete such data and terminate the child's account.

For children aged 13-18, we provide additional protections and may require parental consent where legally required.

12. DATA SECURITY

12.1 Security Measures

We implement comprehensive technical and organizational security measures to protect your personal data:

• Encryption: SSL/TLS encryption for data in transit

• Secure Servers: Industry-standard firewalls and intrusion detection

• Access Controls: Limited employee access to personal data

• Regular Audits: Security assessments and penetration testing

• Payment Security: PCI-DSS compliant payment processing through Airwallex

• Data Minimization: We only collect data we need

12.2 Limitations

While we implement strong security measures, no online system is 100% secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your login credentials.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites and services. This Privacy Policy does not apply to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing your personal data.

14. MARKETING COMMUNICATIONS

14.1 Email Marketing

If you opt-in to receive marketing emails, we will send you promotional content, product updates, and special offers. You can unsubscribe at any time by:

• Clicking the "Unsubscribe" link in any email

• Updating your preferences in your account settings

• Contacting us directly

14.2 SMS Marketing

If you opt-in to SMS marketing, we may send you promotional messages. Standard SMS rates apply. You can opt-out by replying STOP or contacting us.

14.3 Push Notifications

If you enable push notifications on our mobile app, we may send you promotional and informational notifications. You can disable these in your device settings.

15. DO NOT TRACK

Some browsers include a "Do Not Track" feature. Currently, there is no industry standard for recognizing DNT signals. We do not currently respond to DNT browser signals, but you can control tracking through your browser settings and cookie preferences.

16. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal data is collected, used, and shared

• Right to delete personal data (with some exceptions)

• Right to opt-out of the sale or sharing of your data

• Right to limit use and disclosure of sensitive personal information

• Right to non-discrimination for exercising your rights

To exercise these rights or opt-out, please contact us at info@betalingsportaal.nl.

17. POLICY UPDATES

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with an updated "Last Updated" date

• Sending you an email notification

• Requiring your consent if the changes are material

Your continued use of our services after updates constitutes your acceptance of the revised policy.

18. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

OMNI ECOM LIMITED

Email: info@betalingsportaal.nl

Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG

Registration Number: 77814991

We will respond to your inquiry within 30 days.

19. DATA PROTECTION AUTHORITY

If you are unsatisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection authority:

• EU: Your national Data Protection Authority

• UK: Information Commissioner's Office (ICO)

• Hong Kong: Personal Data Privacy Commissioner's Office (PDPO)

END OF PRIVACY POLICY