COOKIE POLICY

Last Updated: February 2026

1. INTRODUCTION

This Cookie Policy explains how OMNI ECOM LIMITED ("Company," "we," "us," "our") uses cookies, pixels, web beacons, and similar tracking technologies on our website and mobile applications. Please read this policy carefully to understand our practices.

Company Name: OMNI ECOM LIMITED

Registration Number: 77814991

Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG

Contact Email: info@betalingsportaal.nl

2. WHAT ARE COOKIES?

2.1 Definition

A cookie is a small text file that is stored on your device (computer, smartphone, tablet, etc.) when you visit a website. Cookies contain information that can be retrieved by the website that created them.

2.2 How Cookies Work

1. You visit our website

2. Our server sends a cookie to your device

3. Your browser stores the cookie locally

4. On future visits, your browser sends the cookie back to our server

5. We use the information to recognize you and personalize your experience

2.3 Duration of Cookies

• Session Cookies: Deleted when you close your browser

• Persistent Cookies: Remain on your device until deleted or expiration date

• Short-term: Valid for days/weeks

• Long-term: Valid for months/years

3. SIMILAR TRACKING TECHNOLOGIES

In addition to cookies, we use other tracking technologies:

3.1 Pixels (Tracking Pixels)

• Small, transparent images embedded in web pages and emails

• Track when pages are viewed or emails are opened

• Do not store information on your device

• Used for analytics and conversion tracking

3.2 Web Beacons

• Similar to pixels but can be in various formats

• Collect information about your browsing behavior

• Track user engagement and activity

• Often used in advertisements

3.3 Local Storage & Session Storage

• Browser technologies that store data locally on your device

• Similar to cookies but can store more data

• Persist across browser sessions

• Used for user preferences and functionality

3.4 Flash Cookies (LSOs)

• Stored by Flash Player on your device

• Can track user behavior across websites

• More persistent than regular cookies

• We use these only when Flash content is displayed

4. TYPES OF COOKIES WE USE

4.1 Essential/Necessary Cookies

Purpose: Required for website functionality

Specific Cookies:

Cookie Name
Provider
Purpose
Duration
Type




Session ID
OMNI ECOM
Maintain user session
Session
Essential


CSRF Token
OMNI ECOM
Security/prevent attacks
Session
Essential


Language Preference
OMNI ECOM
Remember language choice
1 year
Essential


Cart Data
OMNI ECOM
Store shopping cart items
Session
Essential


Authentication
OMNI ECOM
Keep user logged in
30 days
Essential

Legal Basis: Contractual necessity and legitimate interest

What they do:

• Enable you to browse our website

• Maintain your shopping cart

• Secure your account

• Remember your preferences

• Prevent security attacks

Can you refuse? No. These are necessary for website function. Refusing will prevent you from using our services.

4.2 Performance & Analytics Cookies

Purpose: Understand how visitors use our website

Specific Cookies:

Cookie Name
Provider
Purpose
Duration




_ga
Google Analytics
Track sessions and users
2 years


_gid
Google Analytics
Track sessions
24 hours


_gat
Google Analytics
Throttle request rate
1 minute


_hjid
Hotjar
User identification
1 year


_hjTLDTest
Hotjar
Cookie domain detection
Session


heatmapData
Hotjar
Heatmap tracking
Variable


sessionRecordingId
Hotjar
Session recording
1 year

Legal Basis: Legitimate interest in improving our services

What they do:

• Track page views and user journeys

• Measure website performance

• Identify technical issues

• Record user sessions (heatmaps)

• Analyze user behavior patterns

• Monitor traffic sources

Can you refuse? Yes. You can opt-out without affecting basic website functionality.

Opt-out Links:

• Google Analytics: https://tools.google.com/dlpage/gaoptout

• Hotjar: https://www.hotjar.com/opt-out

4.3 Marketing & Advertising Cookies

Purpose: Track conversions and deliver targeted advertisements

Specific Cookies:

Cookie Name
Provider
Purpose
Duration




fbp
Facebook Pixel
Track conversions
3 months


fbc
Facebook Pixel
Track conversions
3 months


_fbjl
Facebook
Data matching
1 year


FPID
Facebook
User ID mapping
Variable


Google Ads
Google Ads
Conversion tracking
90 days


GoogleAdServingTest
Google
Ad testing
Session

Legal Basis: Consent and legitimate interest in marketing

What they do:

• Track when users click ads and make purchases

• Measure advertising effectiveness

• Create lookalike audiences

• Retarget users with ads

• Deliver personalized advertisements

• Track return on ad spend (ROAS)

• Build customer lists for campaigns

Can you refuse? Yes. You can opt-out or modify preferences.

Opt-out Options:

• Facebook Ads Preferences: https://www.facebook.com/ads/preferences

• Google Ads Preferences: https://adssettings.google.com

• NAI Opt-Out: https://optout.networkadvertising.org

• Digital Advertising Alliance: https://youradchoices.com

4.4 Preference & Functionality Cookies

Purpose: Remember your choices and preferences

Specific Cookies:

Cookie Name
Provider
Purpose
Duration




Timezone
OMNI ECOM
Store user timezone
1 year


Currency
OMNI ECOM
Remember currency choice
1 year


Notifications
OMNI ECOM
Push notification preference
1 year


Dark Mode
OMNI ECOM
Remember dark/light theme
1 year


Newsletter
OMNI ECOM
Track newsletter signup
2 years

Legal Basis: Contractual necessity and user preference

What they do:

• Remember language and currency preferences

• Store theme preferences (dark/light mode)

• Track notification preferences

• Remember shopping preferences

• Enhance user experience

Can you refuse? Partially. Refusing will reset your preferences.

5. THIRD-PARTY COOKIES

We allow third parties to place cookies on our website:

5.1 Third-Party Service Providers

Provider
Service
Cookies Used
Purpose




Google
Analytics
_ga, _gid, _gat
Website analytics


Hotjar
Session Recording
_hjid, heatmapData
User behavior analysis


Facebook
Advertising
fbp, fbc
Ad conversion tracking


Google Ads
Advertising
Google Ads
Ad performance


Airwallex
Payments
Payment cookies
Payment processing

5.2 Third-Party Control

We do not control third-party cookies. Each provider has its own privacy policy:

• Google: https://policies.google.com/privacy

• Facebook: https://www.facebook.com/policies/cookies

• Hotjar: https://www.hotjar.com/privacy

• Airwallex: https://www.airwallex.com/privacy

You can manage these cookies directly through their platforms or your browser settings.

6. DO NOT TRACK (DNT)

6.1 DNT Signals

Some browsers include a "Do Not Track" (DNT) feature. However:

• There is no industry standard for DNT implementation

• We do not currently respond to DNT signals

• Websites may not honor DNT requests

• DNT effectiveness varies by browser

6.2 Alternative: Browser Controls

Instead of DNT, we recommend:

• Using browser privacy settings

• Managing cookies manually

• Using privacy extensions

• Clearing cookies regularly

• Using private/incognito browsing mode

7. MANAGING YOUR COOKIES

7.1 Browser Cookie Settings

You can control cookies through your browser settings:

Google Chrome:

1. Click menu (three dots) → Settings

2. Go to Privacy and security → Cookies and other site data

3. Adjust settings:
   

   • Allow all cookies

   • Block third-party cookies

   • Block all cookies (not recommended)

4. Manage exceptions for specific sites

Mozilla Firefox:

1. Click menu → Settings

2. Go to Privacy & Security

3. In Cookies and Site Data, choose:
   

   • Allow all (default)

   • Allow cookies from sites only

   • Block all cookies

4. Manage exceptions for specific sites

Apple Safari:

1. Safari menu → Preferences

2. Privacy tab

3. Choose cookie settings:
   

   • Always allow

   • Allow from websites I visit

   • Never allow

4. Manage exceptions

Microsoft Edge:

1. Menu (three dots) → Settings

2. Privacy, search, and services

3. Cookies and other site data

4. Adjust blocking level

Mobile Browsers:

• iOS Safari: Settings → Privacy → Cookies

• Android Chrome: Menu → Settings → Privacy

7.2 Cookie Opt-Out Tools

• Cookie Consent Managers: https://www.termly.io, https://www.iubenda.com

• NAI Opt-Out: https://optout.networkadvertising.org

• Digital Advertising Alliance: https://youradchoices.com

• European Interactive Advertising Alliance: https://www.youronlinechoices.eu

• Individual Trackers:
  

  • Google: https://adssettings.google.com

  • Facebook: https://www.facebook.com/ads/preferences

  • Amazon: https://www.amazon.com/adprefs

  • Hotjar: https://www.hotjar.com/opt-out

7.3 Deleting Cookies

You can delete cookies already stored on your device:

Windows:

1. Press Ctrl + Shift + Delete (most browsers)

2. Select "Cookies and other site data"

3. Choose time range: All time / Past week / etc.

4. Click Clear

Mac:

1. Cmd + Shift + Delete (most browsers)

2. Select cookie settings

3. Choose time range

4. Clear

Mobile:

• iPhone/iPad: Settings → Safari → Clear History and Website Data

• Android: Chrome menu → Settings → Privacy → Clear browsing data

8. COOKIE CONSENT & PREFERENCES

8.1 Consent Management

When you first visit our website, you will see a cookie consent banner.

What you can do:

• Accept All: Accept all cookies (recommended for full experience)

• Reject Non-Essential: Accept only essential cookies

• Customize: Choose specific cookie categories

• Save Preferences: We remember your choice

8.2 Changing Your Preferences

You can update your cookie preferences at any time:

1. Look for "Cookie Settings" or "Preferences" link on our website

2. Adjust your cookie preferences

3. Click "Save Preferences"

4. Your new preferences are stored

8.3 Cookie Preference Duration

Your cookie consent preferences are stored for 2 years. After this period, you may see the consent banner again.

9. LEGAL BASIS FOR COOKIES (GDPR)

Under GDPR, we use cookies based on:

9.1 Consent

For most cookies, we obtain your consent through:

• Cookie consent banner on first visit

• Explicit opt-in before placing cookies

• Clear information about cookie purposes

You can withdraw consent at any time.

9.2 Legitimate Interest

Some cookies are based on legitimate interests:

• Improving website functionality

• Preventing fraud and security threats

• Understanding user behavior

• Optimizing website performance

• Marketing and advertising

We balance these interests against your privacy rights.

9.3 Contractual Necessity

Essential cookies are necessary for:

• Fulfilling orders

• Processing payments

• Providing customer support

• Maintaining security

These cookies are required for our services to work.

10. DATA RETENTION

10.1 Cookie Expiration

Cookies are automatically deleted when they reach their expiration date:

• Session cookies: Deleted when browser closes (immediately)

• Short-term cookies: Deleted after days/weeks

• Long-term cookies: Deleted after months/years (see cookie table for specifics)

10.2 Clearing Cookies Manually

You can delete all cookies from your browser at any time using the methods described in Section 7.3.

10.3 Cookie Data

Information collected through cookies may be retained for:

• Analytics: 26 months

• Advertising: 90 days - 3 years

• Essential: Duration of use

• Preferences: 1-2 years

11. INTERNATIONAL DATA TRANSFERS

11.1 Cross-Border Data

Cookies collect data that may be transferred internationally:

• Data processed in Hong Kong (OMNI ECOM headquarters)

• Data processed by US providers (Google, Facebook, Hotjar)

• Data processed in EU data centers (where applicable)

11.2 Data Protection

When data is transferred internationally:

• We implement Standard Contractual Clauses (SCCs)

• Data processors have adequate protections

• We comply with GDPR transfer restrictions

• Your privacy is protected throughout

12. CHILDREN'S PRIVACY & COOKIES

12.1 Age Restrictions

Our website is not directed to children under 13. We do not knowingly:

• Collect data from children under 13

• Place marketing cookies for children

• Use tracking technologies for children

12.2 Parental Consent

If you are between 13-18, your parents/guardians may:

• Review cookies placed on your device

• Request deletion of your cookie data

• Contact us to restrict tracking

13. YOUR PRIVACY RIGHTS

13.1 GDPR Rights

If you are in the EU, you have rights regarding cookies:

Right of Access: Request information about cookies stored on your device

Right to Deletion: Request deletion of your cookie data (subject to technical limitations)

Right to Object: Opt-out of non-essential cookies at any time

Right to Withdraw Consent: Remove consent for cookies at any time

Right to Portability: Request your cookie-generated data in portable format

13.2 How to Exercise Rights

To exercise your cookie privacy rights:

1. Email us at info@betalingsportaal.nl

2. Specify which right you're exercising

3. Provide your details (email, dates visited, etc.)

4. We will respond within 30 days

14. SECURITY

14.1 Cookie Security

We protect cookies through:

• HTTPS Encryption: Cookies transmitted securely

• HttpOnly Flag: Cookies inaccessible to JavaScript (prevents theft)

• Secure Flag: Cookies only sent over HTTPS

• SameSite Attribute: Prevents cross-site cookie attacks

• Expiration: Cookies automatically expire

14.2 Risks

Despite our security measures:

• Cookies can be stolen if device is compromised

• Malware may access cookie data

• Network attacks could intercept cookies

• You are responsible for device security

14.3 Recommendations

To protect your cookie data:

• Keep your device updated and secure

• Use antivirus software

• Don't share devices or login credentials

• Clear cookies regularly

• Use private/incognito browsing for sensitive activities

15. THIRD-PARTY WEBSITES

15.1 External Links

Our website contains links to third-party websites:

• Third-party sites have their own cookie policies

• We are not responsible for their cookies

• We recommend reviewing their privacy policies

• We cannot control their tracking practices

15.2 No Endorsement

Linking to a third-party website does not mean:

• We endorse their practices

• We control their cookies

• Their privacy policies are acceptable to us

• We are responsible for their content

16. POLICY UPDATES

16.1 Changes to This Policy

We may update this Cookie Policy:

• When we add new cookies

• When technologies change

• When laws are updated

• When our practices change

16.2 Notification of Changes

We will:

• Post updated policy on our website

• Update the "Last Updated" date

• Notify you via email of material changes

• Request new consent if required by law

Your continued use of our website constitutes acceptance of updated policy.

17. CONTACT US

If you have questions about our cookie practices:

Email: info@betalingsportaal.nl

Mailing Address: RM 509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG

Response Time: 24-48 business hours

17.1 Data Protection Authority

If you're unsatisfied with our response:

EU Residents:

• Contact your national Data Protection Authority

• File complaint with your country's DPA

UK Residents:

• Information Commissioner's Office (ICO)

• https://ico.org.uk/

Other Jurisdictions:

• Contact your local privacy regulator

18. FREQUENTLY ASKED QUESTIONS

Q: Will disabling cookies affect my shopping experience?

A: Essential cookies are required for shopping. Disabling all cookies will prevent checkout, cart functionality, and account login. You can accept essential cookies while rejecting marketing cookies.

Q: How can I shop without marketing cookies?

A: You can:

1. Accept only essential cookies

2. Reject marketing/advertising cookies

3. Clear cookies after shopping

4. Use private/incognito browsing

Marketing cookies won't affect your ability to shop.

Q: Can I be tracked across websites?

A: Yes, through third-party cookies and pixels placed by advertisers. You can:

• Disable third-party cookies in browser settings

• Use privacy extensions

• Opt-out at https://youradchoices.com

• Use private browsing mode

Q: Are cookies safe?

A: Cookies themselves are safe, but:

• Malware can access cookies

• Cookies can reveal browsing habits

• Third parties can profile you through cookies

• Always keep your device secure

Q: What is cookie blocking?

A: Cookie blocking prevents websites from storing or accessing cookies:

• Browser-level blocking (all cookies)

• Third-party cookie blocking (ads/tracking only)

• Selective blocking (specific cookies)

• Most effective for privacy

Q: Do you sell cookie data?

A: No. We:

• Do not sell cookie data

• Share data only with service providers (Google, Facebook, etc.)

• Use data only for stated purposes

• Comply with privacy laws

Q: How long do cookies last?

A: Varies by type:

• Session cookies: Until browser closes

• Persistent cookies: Days to years (see cookie table)

• Marketing cookies: 90 days to 3 years

• Analytics cookies: Up to 2 years

You can delete any cookie manually.

Q: Can I opt-out of all cookies?

A: You can opt-out of non-essential cookies but not essential ones. Essential cookies are necessary for:

• Website functionality

• Security

• Your account

• Order processing

Refusing essential cookies prevents website use.

END OF COOKIE POLICY